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I will have the amazing opportunity this whole week to attend the CRC Summer School organized by the Centre for Research Collections of the University of Edinburgh. This means a whole week of library and archives management and handling, library catalogue management, museum and gallery practice and some really exciting insights into the collections of the University of Edinburgh.
This first day, we looked at the Centre for Research Collections user services, discussed the importance of UX (User Experience) and how to map customer journey, what this teaches us about user and customer behaviour and how services can be adapted based on these informations. It was really interesting to learn how much effort the Main Library of the University of Edinburgh (and any library really) invests into making the experience in the library as smooth as possible and how many unexpected behaviours they need to regulate.
This was followed by an insight into the archives of the University of Edinburgh and we had the chance to handle and decipher real pieces of writing from 13th century charters to nineteenth century asylum records. It was extremely interesting to observe how these writings and records were structured and written, detailed and cross-referenced through a very meticulous system. We also had the chance to decipher some of these writings and thus gained some hands-on experience in palaeography.
Today's learning outcomes:
- How libraries manage UX
- Why it is important for libraries to have a clear overview of online catalogues
- How to handle fragile archive material and palaeography
- Copyright and privacy concerns when handling archives
- Carreer opportunities in archive management
Really interesting insights today and I am looking forward to the rest of the week !